Returns & Exchanges
We want you to love your BALYNCE pieces as much as we loved creating them.
If you are not completely satisfied, you may request an exchange within 2 days of receiving your order.
Because we are a small, growing brand, we currently offer size exchanges only, to ensure fairness and sustainability in our operations.
We encourage you to review our size guide carefully before purchasing. If you ever need help choosing your size, you’re always welcome to email us - we’re happy to assist.
Eligibility for Exchanges
To be eligible for an exchange, items must be:
• Unworn
• Unwashed
• In original condition
• With original tags attached
Items that do not meet these conditions will not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
• Worn items
• Washed items
• Sale items
These policies help us maintain hygiene standards and ensure every customer receives brand-new pieces.
We currently offer exchanges for a different size only, subject to stock availability.
Customers are responsible for return shipping costs.
Contact Us
Questions about exchanges? Reach out to balynce.co@gmail.com anytime.